Help centre
How can we help?
Browse the topics below or read our most popular questions. If you cannot find what you need, our team is one message away.
Help categories
Getting started
Create your account, complete your profile and understand how the community works.
Listing a home
Add photos, write your description and set availability and exchange preferences.
Exchange types
Reciprocal, non-simultaneous and one-way SHH Key stays explained simply.
SHH Keys
How Keys are earned, reserved and used towards one-way stays.
Verification & trust
Identity checks, home documentation review and how we protect your privacy.
Membership
Joining, renewals, Founding Member benefits and managing your account.
Quick answers
What is home swapping?
Home swapping is a way to travel by exchanging your home with another member of the community. Instead of paying for a hotel, you stay in a real, lived-in home and, in return, another member may stay in yours.
Do I have to swap on the same dates?
No. You can arrange a reciprocal swap on the same dates, agree a non-simultaneous swap on different dates, or use an SHH Key for a one-way stay when a direct exchange does not suit both members.
How much does membership cost?
[MEMBERSHIP PRICE TO CONFIRM]. Membership is an annual subscription that gives you access to home listings, exchange requests and secure messaging. Final pricing will be confirmed before launch.
What is an SHH Key?
An SHH Key is an internal platform credit that lets you arrange a one-way stay when a direct exchange is not possible. Keys are always linked to an agreed stay. They are not cash, cannot be bought and cannot be freely transferred.
Will my home address be shown publicly?
No. Your exact address is never shown on public pages. Search results and public previews only show an approximate location, such as the city or region.
Still need a hand?
Our team is happy to help with anything about membership, listing a home or your account.
Contact our support team
Send us a message and we will get back to you as soon as we can.