Safety & Trust
Swap with confidence
Trust is at the heart of home swapping. We combine identity verification, home reviews and clear privacy protections so members can exchange homes with peace of mind.
Layers of trust, not empty promises
No single check can guarantee a perfect experience, so we build trust in layers. Verification, home reviews, member reviews and privacy protections work together to make the community a safer place to swap.
What we do to build trust
Identity verification
Members verify who they are during setup, so you know you are dealing with real people.
Home documentation review
Homes go through a documentation review before they can be listed to the community.
Listing approval
Every home is checked against our publishing standard before it appears in search.
Reviews after stays
Members review each other after completed stays, building an honest picture over time.
Private by design
Exact addresses, documents and messages are never shown on public pages.
Reporting and support
You can report a concern at any time and our team will review it.
Your address stays private
Public pages and search results only ever show an approximate location, such as a city or region. Your exact address is shared with an exchange partner only once a stay is agreed, never in public listings or page source.
Simple habits for a smooth exchange
- Keep conversations and agreements within secure member messaging.
- Read a member’s profile and reviews before agreeing an exchange.
- Agree dates, guest numbers and house rules clearly in writing.
- Report anything that feels wrong, and contact emergency services for anything urgent.
An honest note on trust
Verification and reviews build confidence, but they are not a guarantee of a member’s conduct or a property’s condition. We ask every member to communicate openly, act with care and report concerns so the whole community stays trustworthy.
Safety FAQs
How do you check members?
Members complete identity verification, and homes go through a documentation review and listing approval before they appear in the community. These checks build trust, but they are not a guarantee of conduct or condition.
Will my home address be shown publicly?
No. Your exact address is never shown on public pages. Search results and public previews only show an approximate location, such as the city or region.
What can I do if something goes wrong?
You can report a concern about a member, home, message or review at any time, and our team will review it. For anything urgent, always contact your local emergency services first.
Join a community built on trust
Verify your profile, list your home and start swapping with confidence.