Safety & Trust
Community Guidelines
Swap Holiday Homes works because members look after each other, their homes and their guests. These principles set the tone for a welcoming, trustworthy community.
The principles we all share
These guidelines apply to every member. They are principles rather than a full rulebook — the complete detail lives in our policies.
Communicate respectfully
Be honest, kind and prompt. Keep conversations within secure member messaging so everything is in one place.
Keep home information accurate
Describe your home honestly, with current photos and a fair account of its space, location and condition.
Set clear house rules
Share your house rules clearly before agreeing to an exchange, including arrangements for pets, smoking, children, visitors, security and any areas of the property that are not available to guests.
Be a considerate guest
Treat every home with the same care and respect as your own. Follow the agreed house rules, report any damage or problems promptly, and leave the property clean, tidy and in the condition you found it, allowing for normal use.
Respect privacy and cameras
Disclose any recording devices, and never share another member’s private details or photos.
Report concerns
If something is not right, report it. Raising concerns early helps us keep the community safe.
How we handle concerns
We aim to handle concerns fairly, consistently and with respect for everyone involved. Further details about member responsibilities, reporting procedures and potential account restrictions are available in our Terms of Use.
Related policies
Help us keep the community welcoming
Join a community that treats homes, hosts and guests with care.